Deeker's Message of the Week
July 11, 2004
Server Down Last Week- An Explanation as to Why
In case you had trouble accessing files on my server (the survey responses
and the drawings) this was due to a little snafu with my ISP.
At about 6:00 PM my time that night I lost my Internet service. Thinking it
was a technical problem, I called tech support. They told me that my account
was disabled (My thoughts: What the fuck?! Why?!). As for why, I had
no idea and neither did the tech support people, who told me that I would have
to talk to Customer Service. Since their Customer Service office just happened
to conveniently close at 6:00, this meant I had to wait until the next
damn day to call and find out what the hell the problem was (I suspected it may
be a billing problem since I recently had a new credit card issued, this has
happened before). It was very frustrating and I was quite livid, to the say least.
I kept thinking about it and dwelling on it all that night, stewing in my
pissed-offedness. Thinking of the worst case, where they might have de-activated
my account for some stupid reason (perhaps a spammer trying to get back at me for
turning his sorry ass in and reporting the offense to Spam Cop.)
In case my service being cut off was for something stupid and unreasonable I was
prepared to go off on them with a litany of complaints and insults about the company's
lousy policies. When my friend/roommate and I went out for Chinese that night I could
hardly think straight since I was so pissed off and so consumed in my wrath and
frustration over this whole ordeal. The most frustrating part was that I could
not call anyone about it until the next morning. I didn't want to wait until I was home
from work and deal with it, so I called while I was on my break at work. As it turned
out it was because my credit card information was outdated and they needed me to update
it for them. This happened once before. I'm so glad I didn't have to unleash any fury
on them. Obviously everything is back to up and running, so I am pleased.
* * * * *
Stay happy and thickly diapered!
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